Which Cargo We Ship and Which We Don't
A refusal usually comes not from us but from the carrier — after the cargo has already been consolidated. That's why we name the restrictions before the order, not after. In short: ordinary consumer goods ship on every route; dangerous, military, and counterfeit items are never taken on any route; some categories depend on the destination — for example, phones and computers won't go to Kazakhstan, even though formally they're ordinary electronics.
What We Ship Without Reservations
The main flow is consumer goods and components: clothing and textiles, footwear, furniture and fittings, tableware, tools, auto parts, lighting equipment, packaging, industrial components, equipment, raw materials and supplies.
For these categories, the only question is density and packaging: the rate is calculated by weight or by volume — whichever is "heavier" for the truck.
How the rate for these categories is calculated — how much shipping costs: density, the pricing threshold, and what's included in the price.
What We Never Take
- Weapons and their parts, ammunition, military equipment.
- Narcotic and psychotropic substances.
- Toxic, radioactive, infectious substances.
- Pornography.
- Live animals and protected plant species.
- Fakes and any counterfeit goods. This isn't caution — it's arithmetic: a shipment with counterfeit goods gets held in full, along with other clients' cargo in the same truck.
Separately: dual-use goods we don't ship anywhere except Ukraine. This route's channel is being worked out separately.
What Depends on the Destination
This is where most unpleasant surprises happen. Carriers' ban lists are wider than the legal ones, and each destination has its own.
| Category | Road to Russia | Air to Russia | Road to Kazakhstan |
|---|---|---|---|
| Phones, computers | by arrangement | by arrangement | we don't ship |
| Batteries | by arrangement | we don't ship | by arrangement |
| Drones and components | we don't ship | we don't ship | we don't ship |
| Liquids, powders, chemicals | we don't ship | dangerous — no | we don't ship |
| Medicines, supplements, tea | we don't ship | by arrangement | we don't ship |
| E-cigarettes, mining rigs | by arrangement | by arrangement | we don't ship |
| Glass: glasses, bottles, lids | we don't ship | by arrangement | we don't ship |
| Magnetized items | by arrangement | we don't ship | by arrangement |
"By arrangement" means exactly what it says: the carrier takes this category, but the terms depend on the specific product, packaging, and shipment. We check before the cargo goes to the warehouse.
Branded goods
We ship with confirmed rights — a rights holder's permission, a dealer agreement, or documents proving a legal purchase.
We don't take fakes in any form. The reason isn't moral: the carrier flatly refuses to ship counterfeit goods, and at customs such a shipment holds up the entire truck, including other clients' cargo.
Unbranded goods — ordinary factory output — ship like any other cargo, but some carriers charge a separate rate for them. This is factored into the calculation.
Batteries, Electronics, and Anything Classified as Dangerous
Lithium batteries and devices containing them are the category where refusals happen most often. Air freight doesn't take them at all — they're classified as dangerous goods. Road transport ships them on some routes, but the terms depend on the cell type, capacity, and whether it's built into a device or shipped separately.
Practical rule: if your product contains a battery, tell us before the calculation. A shipment that's been consolidated and arrived at the warehouse, only for the carrier to refuse it, means lost time and money on the return.
Oversized and Heavy Cargo
We ship it, but we price it separately. A single package over one and a half cubic meters carries a surcharge, and a pallet over two cubic meters is priced individually — such packages take up more space in the truck than their weight suggests.
What we need for the calculation: the dimensions of each package at its outermost points, the weight of each package, and whether a second tier can be stacked on top. The last point matters more than it seems: a package nothing can be stacked on takes up the truck's full height.
Liquids, Powders, and Chemicals
Most carriers don't take this category at all. Where it does go through, our volume limit applies: from 500 kilograms. Shipments of 50–100 kilograms aren't cost-effective — preparation and approvals cost more than the shipping itself.
Cosmetics, household chemicals, paints, solvents, any aerosols — all of these fall into this category too. If you're not sure whether your product counts as a liquid, send a photo of the label: the composition decides, not the name.
Expensive and Fragile Cargo
Two limitations you need to know before shipping, not after.
| Limitation | What It Means |
|---|---|
| Cargo worth over $80–100 per kilogram | carriers don't insure it at all — the risk is entirely on the goods' owner |
| Breakage and Water Damage | aren't covered by either the carrier's mandatory coverage or voluntary insurance |
Insurance covers loss, theft, and non-delivery: 1.5% of value for items valued up to $30 per kilogram, 2.5% for $30 to $50, and 3.5% above $50.
It's packaging, not a policy, that protects against breakage. We pack fragile cargo ourselves and tell you exactly what we do: cardboard corner protectors, wooden crating, palletizing. If you decline crating to save money — that's your right, but we record the refusal in writing, because there will be nothing to compensate breakage with.
Frequently asked questions
Can You Ship Batteries from China?
By air — no: lithium cells are classified as dangerous goods and the carrier won't take them. By road, we ship them on some routes; the terms depend on the cell type, capacity, and whether it's built into a device or shipped separately.
Tell us about the battery before the calculation. A carrier's refusal of an already-consolidated shipment costs more than a few minutes of clarifying.
Do You Ship Branded Goods?
Yes, with confirmed rights: a rights holder's permission, a dealer agreement, or documents proving a legal purchase.
We don't take fakes or counterfeit goods in any form — such a shipment gets held at customs in full, along with other clients' cargo in the same truck.
Why Can't Phones Be Shipped to Kazakhstan?
This is the carrier's restriction on this route, not our decision. Phones and computers are listed directly in its ban list, even though formally they're ordinary electronics.
Carriers' ban lists are wider than the legal ones and differ by destination — that's why we check the category before the cargo goes to the warehouse.
What Happens If a Shipment Contains a Prohibited Item?
At best, the carrier will refuse to accept it, and you pay for the return and storage. At worst, the shipment gets held at customs — along with other clients' cargo in the same truck.
That's exactly why we ask about the shipment's contents in detail and don't accept "it's just ordinary goods" as an answer.
Do You Ship Oversized Cargo?
Yes, we price it individually. A single package over one and a half cubic meters carries a surcharge, and a pallet over two cubic meters is priced separately.
For the calculation we need the dimensions of each package at its outermost points, the weight of each package, and whether a second tier can be stacked on top.
What's the Minimum Shipment for Liquids and Chemicals?
From 500 kilograms, and only where the carrier takes this category at all. Shipments of 50–100 kilograms aren't cost-effective: approvals cost more than the shipping itself.
If you're not sure whether your product falls into this category, send a photo of the label showing its composition.
Is Expensive Cargo Insured?
Carriers don't insure cargo valued over $80–100 per kilogram at all — that risk stays with the goods' owner, and we tell you this before shipping.
In other cases, insurance covers loss, theft, and non-delivery: 1.5% of value for items valued up to $30/kg, 2.5% for $30 to $50, and 3.5% above $50. Damage to cargo isn't covered at all — packaging is what protects against it.
Tell us the product and destination — we'll say right away whether we ship it and on what terms. If the category is problematic, you'll hear it in our first reply, not after the shipment has already been consolidated at the warehouse.